Division Office of the Chair (OoC)
Chris Hayes has been an active member in ASQ for many years serving in positions including Regional Director, section Chair, Chair-Elect, Treasurer, Secretary, Membership and Auditing Chair, as well as division Webinar and LSS Chair. She is a Lean Six Sigma Master Black Belt, Lean Bronze Certified, a qualified facilitator for the Lean Bronze Certification Review Course and and a portfolio reviewer as well. Chris is the CEO of Impact Performance Solutions, a professional business coaching and training organization that provides optimized Lean services and solutions to businesses to help them achieve their most critical objectives. With a cross-industry background that includes healthcare, manufacturing, distribution, aerospace and non-profit, she is well versed in transferring knowledge of Lean application broadly. She is a proven business performance improvement leader with expertise in strategic management and policy deployment. Chris is a full spectrum coach and trainer with practical experience from the shop floor to the boardroom. She utilizes innovative and integrated approaches to transform organizations using Lean principles and techniques and has successfully incorporated them within various non-profit organizations. Chris believes that the good of the "all" outweighs the good of the "one" and is passionate about being a servant leader. She is a listener as well as a doer and believes that actions always speak louder than words.
Immediate Past Chair
Frank is an industrial engineer with over thirty-five years of experience in a variety of businesses including aerospace, automotive, banking, construction, distribution and manufacturing. Before starting FKM Consulting LLC, Frank spent 28 years at Ford Motor Company in a variety of engineering positions, working with teams throughout the U.S., in Europe and in the Asia-Pacific region from Senior Management to the plant floor on process improvement and organizational change. Frank has also been an adjunct professor teaching quality systems and project management. A Senior Member of ASQ, Frank is past chair of the ASQ Lean Enterprise Division as well as past chair of the ASQ Voice of the Customer Committee. He is an ASQ Certified Six Sigma Black Belt and is also a member of the American Statistical Association, Systems Dynamics Society and the Project Management Institute.
Division Chair Elect
Lance B. Coleman is the Principle Consultant for Full Moon Consulting and has over 20 years of leadership experience in the areas of quality engineering, Lean Six Sigma implementation, quality and risk management in the Medical Device, Aerospace and other regulated industries. He has a degree in Electrical Engineering Technology from the Southern Polytechnic University in Marietta, GA and is an American Society for Quality Senior Member as well as, Certified Quality Engineer, Six Sigma Green Belt, Quality Auditor and Biomedical Auditor. He is an Exemplar Global Principle QMS Auditor. Lance is the author of The Customer Driven Organization: Employing the Kano Model (Productivity Press 2014) and Advanced Quality Auditing: An Auditor’s Review of Risk Management, Lean Improvement and Data Analysis (Quality Press 2015), as well as many articles on risk management, Lean and quality. He presently serves as the ASQ Lean Enterprise Division Chair-elect. Lance is also an instructor for the ASQ Failure Mode and Effects Analysis and Certified Quality Auditor Preparatory courses. He has presented, trained and consulted throughout the United States and abroad.
Value Stream and Support Process Chairs